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Policies

Our Policies
We are proud of our products and strive to make customer satisfaction our #1 priority. If you are not satisfied for any reason with your purchase, please contact us. We will work with you to resolve any difficulties.

Privacy
Heavenly Blessings Gift Baskets is committed to protecting your privacy. We will never share your personal information with any outside party.

Shipping
We offer shipping to any physical address within the United States. All orders are shipped using either UPS ground or via the U.S. Postal Service. Overnight, next day, 2nd day, and 3-day options are available for an additional cost. We charge for actual shipping costs determined by the shipping method you choose. Orders placed Monday through Friday before 2:00 are shipped within 72 hours, provided that your selection is in stock. Any orders placed after 2:00 will be processed the next business day. We can make no guarantee on delivery dates, however we will be happy to either track the package for you or provide that information.
 
If you are shipping baskets during the holiday season, please allow more time for shipping during this peak time and keep in mind there might be delays. No refunds will be given on late deliveries. Although we try our best to ship your order promptly during the holidays, delivery times are not guaranteed. Sorry, we do not generally offer fruit in our baskets when shipping due to their perishable nature, but we can make exceptions if you chose to ship your order next-day only (as long as we have 48 hours notice for orders) or would like to pick it up for delivery.

Returns
If you are not truly satisfied with a purchase, we will gladly issue a refund or exchange. The package must be returned in its original (unopened) condition for a full refund of the purchase amount. We must be notified within 3 business days of receiving the item, the you would like a refund/exchange.
 
Substitutions
Basket items may sometimes be substituted if necessary. At times we may need to substitute items to ensure freshness and timely delivery, or if an item is out of stock we will include a comparable replacement in the basket.

Payments
We accept PayPal, MasterCard and VISA only.
 
VA Sales Tax
Virginia residents are charged a 6% sales tax.

Custom Orders
If you desire a specific gift basket that we do not offer, please call us at 877-411-0006 and we will work with you to create a customized gift basket to fit your needs. We are happy to create special baskets for those with dietary, health or allergy restrictions.
 
Telephone Orders
If you prefer to place your order via phone, we will gladly assist you. Simply call us at 877-411-0006 between the hours of 10-6pm EST, Monday-Friday.
 
Email Orders
We understand if you are uncomfortable placing orders over the internet. Although our site is secure, you can feel free to email your order to: sales@heavenlyblessingsgifts.com. Please provide the following:
 
-Gift Basket name, Size & Price
-Recipient's name, address, and phone
-Your card message & signature
-Shipping method preferred
-Any special instructions/requests
-Your name, billing address, and phone number
 
Upon receipt of the order we will call you to confirm the order and obtain payment information.